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EFFECT OF DIGITAL FINANCIAL LITERACY ON MOBILE FINANCIAL BEHAVIOUR AMONG ELDERLY CONSUMERS

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Name: Anuradha Maurya, Rakesh Kumar
Country: India
Publication Details
Year: 2026
Volume: Volume-13, Issue-1 (January-June)
Page Number: 267-278
DOI: https://doi.org/10.5281/zenodo.20566350
Abstract
The present study examines the effect of digital financial literacy on mobile financial
behaviour among elderly consumers. The primary objective of the research was to assess the level of digital financial literacy among senior citizens, analyze their mobile financial behaviour, and determine the influence of digital financial literacy on the adoption and usage of digital financial services. A quantitative research design was employed, and primary data were collected through a structured online questionnaire from 150 elderly respondents aged 60 years and above. The study utilized convenience sampling and analyzed the data using descriptive statistics, correlation analysis, and regression techniques. The findings revealed that respondents with higher levels of digital financial literacy demonstrated greater usage, trust, frequency, and diversity in mobile financial transactions. The results further indicated that approximately 68% of respondents regularly used mobile financial services, while individuals with higher educational levels exhibited greater confidence in digital financial platforms. Age and perceived risk were found to negatively influence adoption, whereas trust
positively affected mobile financial behaviour. The study highlights the importance of
enhancing digital financial literacy among elderly consumers to promote financial inclusion and safe participation in the digital economy. The findings provide valuable implications for policymakers, banks, and fintech companies in designing user-friendly financial technologies and targeted digital literacy programs for senior citizens.
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