Name: Krishna Kumar
Country: India

Year: 2017
Volume: Volume-4, Issue-2 (July-December)
Page Number: 16-21

SUMMARY:
Leadership is the art or process through which people are motivated or encouraged to achieve
the organizational objectives. Total quality management refers to the management approach
which lays emphasis on improving the quality of goods and services, improvement in
operations, and focuses on achieving higher customer satisfaction. Without leaders no
organization can run its business. The success of any business organization is totally
dependent upon their leaders. With the effective and efficient efforts of a leader the
objectives of total quality management- cost reduction, maximum customer satisfaction,
continuous improvement, increased market share, increased profits, better employeesemployer relations can be achieved in an organization. Xerox and Toyota motors corporation
were on the point of shutting down their business. The CEO of xerox DAVID T. KEARNS
and the chairman of Toyota motors shoichrio Toyoda has introduced the tqm policies and by
showing their leadership skills they were successful in meeting with the crisis and now both
the organizations are a global leading brand in a world.
KEY WORDS:
Total quality control, total quality management, leadership through quality, Toyota
production system.